Our delivers cover most of England, as you can see from the map above the areas we cover and which days, if you require delivery outside of our alloted day then we always try to the best of our ability to accomodate where we can. If you are unsure if we cover your area please call us.
General Delivery Information
Our logistics team will e-mail, ring or text you the day before your chosen ‘Delivery Date’ with a two hour time slot. We arrive within this time slot for more than 90% of our deliveries but there are occasions where the traffic is heavy or other reasons why our drivers can get delayed. If we are more than 30 minutes outside of our timeslot then please call the office where we can track the drivers location and progress.
We ask that you do not make any arrangements until this information has been confirmed by our logistics team.
If the room of choice is accessible for the item(s) ordered then we will take the item(s) into that room. At the point of crossing your doorway we will not be liable for any damage to items in your house so please ensure all valuables are moved prior to the delivery.
American Fridge Freezers / Range Cookers
These are large, bulky items and require plenty of clearance through doorways to get them into the room of choice. If the doorways are not suitable then we will either deliver to the doorstep or return to our warehouse and a cancelled delivery charge will apply.
If our driver is willing to deliver the item to your room of choice then you will be asked to inspect the item on your doorstep and sign that it has been delivered in perfect condition. If damage occurs to the unit whilst moving into your room of choice then we will not be liable for this damage.
All items are checked before they leave our warehouse to ensure that the packaging is intact and no damage is visible to the item(s) ordered. Our damage rate is extremely low and almost half the industry standard.
It is the customer’s responsibility to check items at time of delivery to ensure that no damage is visible. If the customer is not present at time of delivery then it will be taken that whoever signs for the item(s) is authorised to do so by the customer. You will be required to sign for the item(s) having been received in perfect condition. If any damage is noted at this point then the item(s) can be returned with the driver and replacements brought to you.
Any damages noted after delivery must be within 24 hours and photographs must be e-mailed to email@example.com. In this situation we will revert to the manufacturer for approval to replace. It is not always guaranteed, especially if you have signed for them in perfect condition at time of delivery.
If you require your items to be taken up any stairs (both internal or external) then please contact the office. We offer free delivery which is doorstep only, however, a member of our sales team would be happy to talk you through our procedures regarding taking items up stairways.
Delivery to Non Cardholder Address:
When ordering please enter the invoice address as the address where your credit/debit card statements are addressed to. You may then go on to add an alternative delivery address if required.
It is important that you enter the correct invoice address according to where your card is registered. All orders are checked by our internal software to ensure that the card used is not stolen or being used without the knowledge of the card holder.
If there is no one present at the property or the item is turned away when our driver attempts delivery then we reserve the right to make a failed delivery charge. This charge is at our discretion and will be a maximum of £60.00.
Old Product Collection:
If you have selected for us to remove and recycle your old appliance then this needs to be on a ‘like for like’ basis. The product must be disconnected and in the case of a washing machine/dishwasher then all water must be removed from the drum/insides. Freezers and fridge freezers must be defrosted.
If you have selected for us to install an appliance such as a washing machine or dishwasher then this will only be connected to an existing water supply. Old appliances must be disconnected both for installation of new appliance and for having an old appliance recycled. The water supply must have an isolator tap which is freely accessible. If the driver considers your plumbing to be unsuitable or is unable to isolate the water then we will not be able to carry out the installation.
If an item has been successfully installed and a leak develops within 24 hours then please e-mail our office immediately. After 24 hours from time of installation we will not be liable for any leaks that occur.