FAQ’s

Got questions about our appliances or service?

Confused about an appliance we sell? Well, you’ve come to the right page. We’ve compiled a list of common FAQs regarding some of our products and our service.

How can I contact Buywise?

You can contact the Buywise team via phone: 01295 266087, email: sales@buywiseofbanbury.co.uk or post:

Buywise Domestics, 45 Parsons Street, Banbury, Oxfordshire, OX16 5NA, UK.

When are you open?

You can order or make us an offer on any of our products online 7 days a week. If you wish to speak to a member of our dedicated team, they are available Monday – Friday 9.00am – 5.30pm and Saturday 9.00am – 5.00pm.

What happens if the appliance I order is out of stock?

All orders from Buywise are subject to stock availability. We will ring you within 2 working days of placing your order to confirm whether the appliance you have ordered is available. If your appliance is out of stock a member of our team will advise you of the options available to you. In these circumstances you may wish to wait until the appliance comes back into stock, select an alternative similar item or cancel your order.

What records will I have of my order?

Immediately after you have placed your order, you will receive a confirmation email from us containing the details of your order and payment. You may wish to print these emails and keep them for your records.

I am experiencing difficulties with the website, what should I do?

If you are having problems with the website or placing your order, please speak to a member of our dedicated team, they are available Monday – Friday 9.00am – 5.30pm and Saturday 9.00am – 5.00pm.

How do I know if the appliance I want will fit in my kitchen?

We have tried to include all of the dimensions of our appliances on the website. If however you cannot find the information you are looking for, please call a member of our experienced team who will be happy to help.

How can I be sure that my appliances are in good condition?

As soon as you receive your appliance(s), we strongly recommend that you check the delivery note and inspect your appliances carefully. If you believe your appliances to be damaged or faulty, we recommend that you refuse delivery and phone us to report the problem.

Can you connect my appliances?

Buywise can install most appliances. More information can be found on our installation page.

How much is delivery?

You can see all of our delivery information on our delivery page.

Where do you deliver?

We can deliver your appliances to the front door of most addresses in mainland UK (see the delivery page for full details). If you have opted to have your appliance installed, it will be taken to the point of installation inside the property. Please note we will not be liable for any damage beyond the threshold of the dwelling. There is a 2 man delivery option, please specify this if you require assistance: ie, if you have steps leading up to the property, if you feel the driver may need a second man for installation, or we particularly recommend for larger items such as american fridge freezers and range cookers. Please call us on 01295 266087 if you need to discuss the above, as for most delivery routes we only use a one man delivery service.

When will my appliance be delivered?

One of our advisors will contact you within three days of placing your order to arrange a delivery date. Delivery times will vary but we aim to deliver all appliances within 5-10 working days. If there are circumstances that will delay the delivery of your appliance, we will contact you to rearrange delivery. We call/text your 2 hour timeslot for delivery the day before it is due. In most cases, we are within this timeslot, though please allow for the rare event that we may turn up slightly early, or perhaps due to unforseen circumstances (traffic etc), we may end up outside this slot. Give the office a call if you need any accurate updates on your delivery.

Do I need to be at home when my appliance is delivered?

Yes, all deliveries require a signature to confirm that the correct appliances have been received and that they are in good condition. If you’re not available when we deliver there may be a delivery charge of £29.99. Depending on the circumstances, we may charge you for this if the item is cancelled at the door, or any other reason we deem acceptable to cover our costs for attempting delivery.